Feedback & Complaints

We value your feedback and seek to resolve any issues you may have in the course of your business with us. Let us know your experience with us and how we can improve our services at Quest Merchant Bank.

Policy Statement

This policy is designed to provide guidance on how the Bank manages customer complaints. The Bank is committed to achieving service excellence and will strive to deliver services in a professional, consistent, coordinated, and timely manner.

The Bank encourages all aggrieved customers to lodge their complaints, as these when appropriately handled would lead to improve on its services and products. Also, the Bank encourages staff to take complaint as a gift and endeavor to anticipate customer/clients’ needs and expectations.

The Bank is committed to ensuring the following:

(a) That customers/clients and staff understand the process of handling complaints.
(b) That complaints are objectively investigated using available information or evidence.
(c) Complaints are considered on their merits, considering circumstances surrounding the incident; and
(d) Recognition of customers/clients’ right to provide feedback and complain about product or services received.

View Complaints Management Policy

We Want to Hear From You

Let us know your experience with us and how we can improve our services at Quest. Kindly fill the form below with your comments, complaints and questions. You will receive a response within 24 hours.

Please note: for security reasons we may be unable to answer account-related questions via email.

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By providing your contact details, you consent to the collection and processing of your personal data in line with our Privacy Policy and agree to the Terms and Conditions.

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Policy Statement

The Bank is committed to ensuring the following:

(a) That customers/clients and staff understand the process of handling complaints.
(b) That complaints are objectively investigated using available information or evidence.
(c) Complaints are considered on their merits, considering circumstances surrounding the incident; and
(d) Recognition of customers/clients’ right to provide feedback and complain about product or services received.

View Complaints Management Policy