Security Center

At Quest Merchant Bank, protecting your confidential information and ensuring your online safety is our priority.

Quest Merchant Bank professionals reviewing security on a computer

Bank-grade Security

Always encrypted. Always protected.

Your Safety Matters

Stay ProtectedOnline

As banking moves online, so do the risks. We want you to be confident every time you transact — so we've put together everything you need to keep your accounts and information safe.

Important Notice

Quest Merchant Bank will never request your personal details via phone call, SMS, pop-up, e-mail, or any link. If you receive such a request, it is a scam.

Online Banking Security

1Giving away your Online Banking/transaction username, password, PIN and token code, gives the recipient total access to your account. Keep your account details private and secure at all times.
2Always log out from the online banking/online transaction application when you are done and close the browser.
3Always log on to our internet banking service via our website — https://questmb.com/. Never click on links in emails, pop-up ads, or unknown sites to access your online banking account.
4ALWAYS verify the URL when you are entering your login details. Check the URL carefully to ensure it has the "https://" and the padlock icon.
5Always carry out transactions over a secure network like your personal Wi-Fi protected by a password or your cellular network. Never access or perform transactions on your online banking portal using a public or free Wi-Fi.
6Never use a public computer like those at internet cafes, public libraries, airport lounges and hotel lobbies to access or perform online banking transactions. Only use your personal or trustworthy devices.
7We recommend you subscribe to transaction alerts to be delivered to your cell phone or email, so you can stay updated on your account activity.

Internet Security

1Never click the 'save my password/details' option sometimes offered by your browser.
2Avoid using a computer in public areas, if necessary, beware of 'shoulder surfers' who may be trying to look over your shoulder to intercept your logon details, PIN, or account information.
3Do not share your account/financial information on social media or other online platforms.
4Scan your device regularly with an up to date antivirus software.
5Always update the operating systems of your computer, tablet or smartphone.
6Do not leave your computer unattended or idle for long periods of time. Always lock the screen when you are leaving your computer.
7Shred any important document that contains your confidential information promptly.

Scam Emails

1Always remember, Quest Merchant Bank will never ask you to disclose your personal or financial details by email, links in an email or pop-up windows.
2Do not open email attachments or click email links from unknown sources.
3If you are ever in doubt whether an email is genuine, check the sender's email address and ensure you do not click on its links or open any attachments.
4If you receive an email asking you to click a link or button to "verify your account", "unsubscribe to a subscription", "unblock your account", "reverse a debit into your account", "confirm your login credentials", or any similar request, it is certainly a scam. It will never come from us no matter how genuine/legitimate it may appear. Flag any concerns to your Relationship Manager or via Customer Care by sending an email to ccu@questmb.com or call +234 (0) 708 062 6000-4.
5If an email or SMS message has a sense of "urgency" and/or suggests a dire consequence, such as your online access being deactivated if you do not respond within a stipulated time frame, it is certainly a scam email or SMS. Please do not respond to such messages.
6When you get such suspicious/scam emails as indicated above, do not click on any link or open the attachment, forward it to ccu@questmb.com and delete immediately after reporting it.

Password Security

1Create a strong and unique Online Banking/Transaction password by making it as long and complex as possible with a combination of uppercase and lowercase letters, numbers, and symbols.
2Do not use predictable sequences of characters such as "1234567" or "abcdefg".
3Do not use words or information related to you such as your birth date, address, names of family members, etc.
4Refrain from using your Online Banking ID/User ID in your password.
5Do not write down your PIN/password in your diary, on a piece of paper or sticky note.
6Disable any "AutoComplete" or similar features on any device you use for Online Banking/Transaction.
7Change your password on a regular basis. We recommend changing your password every 60 to 90 days.
8Do not use the same password for various accounts/websites/applications.
9Never send your password, PIN or Token code via SMS, email or link. Quest Merchant Bank will never ask for your confidential information.
10If you feel that your Online Banking ID and/or password have been stolen or compromised, immediately change your password Online and please notify Quest Merchant Bank.

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Report a Concern

Spotted suspicious activity or received a scam message? Contact us immediately.

ccu@questmb.com

Phone

+234 (0) 708 062 6000-4

Help & Support

Submit a support request

Stay Informed

Your security is our shared responsibility.

If you ever feel that your account details have been compromised or you've encountered suspicious activity, reach out to our team immediately. We're here around the clock to help keep you protected.

ccu@questmb.com +234 (0) 708 062 6000-4