Privacy Policy

While providing service to you as an individual or a corporate client, Quest Merchant Bank Limited (“Quest Merchant Bank” or the “Bank”) may obtain personal information about you. We collect this information to provide you with the highest quality of service, while remaining fully committed to always safeguarding your privacy. This Privacy Policy describes Quest Merchant Bank’s treatment of your personal information submitted through this website, the purposes for which we use the information, and the circumstances in which we may share the information. This Privacy Policy should be read in conjunction with the Terms of Use of the website. In addition, by continuing to visit our website (www.questmb.com/merchant-bank) and other Quest Merchant Bank touch points, you accept and consent to the practices described in this policy.

When you complete and submit any form or application on our website, your personal information becomes available to us. We collect information about you from a variety of sources, for instance (but not limited to): Written or electronic communications reflecting information such as your name (may include aliases/usernames), addresses, geo locations, passport details, identification numbers, occupation, assets, date of birth, gender, nationality (which includes state of origin, local government area and ethnic background), biometric data, email addresses and telephone numbers, income and any other information we deem necessary. Website visits, applications, identification documents, personal financial statements, interactions with relationship managers, and other third parties (other financial institutions, credit bureaus, payment gateways, payment aggregators). Via forms, phone calls, emails, or correspondence by mail, service point interfaces, as well as other available channels. Your transactional account history, including your account balance, payment records, and debit/credit card usage. We may also use information received from third parties such as family, solicitors, friends, or employers, website/social media pages made public by you, government agencies, regulators, supervisory, or credit agencies. Any other information about any regulatory matters connected to you. Footage from CCTV within Quest Merchant Bank’s premises. Quest Merchant Bank does not seek to collect sensitive personal data (such as data revealing political opinions, religious beliefs, ethnic bias, health or sexual preference(s)). Your prior consent will be requested where such data is needed. Note that your unsolicited provision to Quest Merchant Bank of sensitive personal data is an indication of your consent for the processing of such data by Quest Merchant Bank. However, Quest Merchant Bank may process information about criminal offences and convictions where required by law.

Cookies are small text files stored on your computer or mobile device whenever you visit a website. Cookies have many uses, such as memorizing your preferences to tailor your experiences while on our site or to help us analyze our website traffic. Quest Merchant Bank uses cookies to improve your experience while on this site. Further details can be found on our website (see our Cookie Policy).

We shall process your information on the following basis: To enter and perform our contractual obligations. To comply with our legal obligations. For the performance of a statutory duty. To meet the legitimate interest of Quest Merchant Bank and our Data Subjects. To satisfy a public interest. Prior consent has been obtained from data subjects for the use and processing of personal data.

Any personal information provided by you to Quest Merchant Bank will be used with your consent, to comply with legal obligations or for the purposes of meeting legitimate interests of Quest Merchant Bank. Quest Merchant Bank collects personal information to: Facilitate and manage our relationship with you. Contact you for the purpose of informing you about new services or products. Provide you with information concerning products, services and opportunities offered by the Quest Merchant Bank. Update and enhance Quest Merchant Bank’s records. Establish your identity and assess applications for our products and services. Manage, update pricing, design, improve our products and services and your experience with us. Manage our risks and help to identify and investigate illegal activity like money laundering, terrorism financing and fraud etc. Comply with our legal obligations and assist government and law enforcement agencies or regulators/supervisors. We will not sell or market your personal information or personalized data to third parties. We may share or disclose your personal data only as permitted by law, for legitimate business purposes, or where necessary to provide our services. All third parties we share data with are required to comply with appropriate confidentiality, data protection, and security obligations.

We may disclose or share your personal data only as permitted by law, for legitimate business purposes, or where necessary to provide our services. Any third parties we share data with (such as technical support providers, partners, associates, and subsidiaries) are required to comply with strict confidentiality and data protection obligations. We will not disclose your personal information outside Quest Merchant Bank and its affiliates without your consent, except where required by law or regulatory authority, in the public interest, or to protect our rights and interests.

All your personal information is stored in a secure environment, where electronic and procedural safeguards have been put in place to mitigate loss, misuse, damage, or unauthorized access. We will also limit access to your personal information to authorized employees. However, where we have provided you with (or where you have chosen) a password or PIN that grants you access to specific areas on our site/applications, you are responsible for keeping this password or PIN confidential. We request that you do not share your password or other authentication details (e.g., One-Time Passwords) with anyone. We will retain your data for as long as is necessary. However, storage is determined by legal, regulatory, administrative or operative requirements.

We will retain your Information for as long as the purpose for which the information was collected continues. The information will be securely destroyed subsequently, unless its retention is required to satisfy legal, regulatory, internal compliance or accounting requirements or to protect the Bank’s interest.

You have certain rights available to you, these include: The right to access your personal information held by us. The right to rectify inaccurate or incomplete information. Withdraw your previous consent for processing certain data. Restrict or object to the processing of your personal data. However, we may be constrained to continue processing your data if there are valid legal, regulatory, or operational reasons. The right to object to our processing of your information in some circumstances, including automated decision-making processing. The right to be informed of data sources, including the origin of your data, where it was not provided directly by you. You also have the right to: Request that your personal data be made available to you in a common electronic format and/or request that such data be sent to a third party. Request that your information be erased. Still, we may be constrained to continue to retain such data if there are valid legal, regulatory or operational reasons.

We may use automated decision making, including profiling, to deliver certain services more efficiently and fairly.

Quest Merchant Bank may interact with registered users of various social media platforms. When you engage with us through social media, your personal information may be processed by the site owner; this process is outside our control and may be in a country outside Nigeria that may have different privacy principles. We recommend that you review this information carefully to better understand your rights and obligations with regard to such content. Social media sites are not appropriate forums to discuss our customers' products or financial arrangements. As such, we will not ask you to share personal, account or security information on social media sites.

Quest Merchant Bank may sometimes contact you with products or services that we think may be of interest to you. If you later decide that you do not want us to do this, please contact us through our customer service channels to discontinue this service.

Please note that this Privacy Statement does not extend to third party sites linked to this website. We recommend that you always read the privacy and security statements on these third-party websites.

We reserve the right to amend this Privacy Policy from time to time and at any time to reflect changes to our practices concerning the use of your personal information. All amendments to this Privacy Policy will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this Privacy Policy.