Stakeholder Engagement & Communications Policy

Effective communication with our stakeholders is crucial to the success and reputation of Quest Merchant Bank.

This policy firmly establishes our commitment to transparent, timely, and accurate communication with all stakeholders, including customers, employees, investors, regulators, and the community.

Stakeholder engagement is an essential pillar of strong corporate governance practices. It empowers the Bank to understand, influence, and manage stakeholder expectations clearly.

Considering our commitment to proactive engagement, the Bank establishes the purpose of this policy through the principles below.

• Transparency: We must create an open environment that allows stakeholders to access relevant information about our Bank's operations, performance, and impacts.
• Engagement: Actively involve stakeholders in meaningful conversations to understand their needs and expectations.
• Responsiveness: Promptly and effectively address stakeholder inquiries and concerns.
• Consistency: Maintain consistent messaging and branding across all communication channels.
• Compliance: Follow all applicable laws, regulations, and industry standards related to communication.